EXPRESSING SATISFACTION AND DISSATISFACTION
Expressing
satisfaction and dissatisfaction
(UNGKAPAN
KEPUASAN DAN KETIDAKPUASAN)
Satisfaction is a
pleasant feeling which you get when you receive something you wanted, or when
you have done receive
something you wanted, or when you have done something you wanted to do.something you wanted
to do.
Dissatisfaction is unpleasant felling in
your complaintwhen
you get something that is not wanted to do.when you get something that is not
wanted to do
* Asking about
satisfaction / dissatisfaction
:
2.
Is
everything O.K ?
3.
Is
everything satisfactory ?
4.
Are you
satisfied ?
5.
Did you
find our service satisfactory ?
6.
Do you
want to complain about something ?
7.
Was
something not to your satisfaction ?
8.
Are you
dissatisfied with something ?
* Expressing
saticfiction :
1. I really like……
2. I’m compeletely satisfied with
everything
you’ve done for me
3. It was satisfactory.
4. Everything is fine, thank you.
5. Everything was just perfect
6. I’m happy enough with…
7. It was okay. Not too bad.
8. Good enough
9.
I feel
satisfied… / contented with it…
1. It makes me satisfied
1. It gives me
satisfaction
* Expressing
dissatisfaction :
1. I am little dissatisfied with the
service here
2. I am a bit disappointed with
3. The food was lousy.
4. I don’t like the color
5. I have a complaint
6. I want to make a complaint.
7.
I am
dissatisfied with it.
8.
It is
dissatisfactory.
9.
It makes
me dissatisfied.
1I’m very dissatisfied
with…
* Responding to
dissatisfaction :
1.
I see
2.
I’m sorry
to hear that
3.
I’ll look
into it
4.
I’ll see
what I can do about it
5.
I’ll try
and take care of it
* Example
Expressing
saticfiction :
1. I really like my new motorcycle.
2. I’m happy enough with my new classmate.
3.
I
feel satisfied with the results of your work.
4. I am very pleased to be able to pass school exams with good grades.
5.
am
very pleased to be able to pass
school exams with good grades.
6. I am
very happy with the appearance in a football match yesterday .
7. I am
satisfied with the cleanliness of your class
8. I am
very satisfied with the results of last year's Olympics .
9. I am
very satisfied with the implementation of this year ospek
Expressing
dissatisfaction :
1. I don’t like the color because too
flashy.
2. I am a bit disappointed with service in
the
restaurant.
3. I am little dissatisfied with replicates the results of your physical.
4. I am very disappointed with this school performance.
5. I am less satisfied with the cleanliness of your class.
6. I am less satisfied with the waiters at this restaurant.
7. I was disappointed with the
service
the
bank here.
Dialogue examples :
Paul : Have you read today’s newspaper?
James : Not yet. Is it
interesting?
Paul : Yes, the apology from the company.
Take a look. The paper is over there.
James : Picking up the newspaper and
starting to read it. Is that all?
Paul : Yes.
James : This is not enough. I’m
not satisfied yet. The size of the ads should have been
half of the page. Besides, the company only apologized but
they didn’t mention what they would do.
Paul : Oh, come on. The point
is not the matter of the size, but the company sincere to apologize.
James : Still it’s not satisfying.
Paul : I think they have already shown their
good will. It’s more than enough.
Exercises
Choose A, B, C, or D as the best answer.
1. Anna : Did you meet Jack yesterday ?
Bob : No, He was absent yesterday.
Anna : Why ?
Bob : He had an accident.
Anna : ..............................
a. Yes, I do.
b. Did he ? I am sorry to hear that.
c. I’m sorry for coming late.
d. Sorry to trouble you.
2. Natalie : Is Nadia still hospitallized ?
Bram : Yes, she is.
Natalie : ............................
a. I hope she will get better soon.
b. I want to talk to you.
c. I’m proud of my friend.
d. That’s good.
3. Rini : Where is your brother now ?
Lisa : He is in Jakarta now. He got a good job in Jakarta.
Rini : ...................................
a. I’m sorry to hear that.
b. That’s too bad.
c. I’m delighted to hear that.
d. Oh, poor you.
4. Anton : Nita, you look happy today. What’s happened ?
Nita : I got A for english.
Anton : Really ? .....................
a. That’s terrible.
b. I;m bored with it.
c. I’m happy to hear that.
d. That’s bad.
5. Steven : Your father is ery kind and patient.
Cindy : Yes. I’m .......................... him.
a. Proud of
b. Proud that
c. Pride
d. proud
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